Managed IT for Geelong businesses
If staff keep stopping work to sort out accounts, computers or access, start by showing us where the interruptions happen. Avera scopes business IT support for owner-led businesses across Geelong, the Surf Coast and Golden Plains.
Bring the recurring problems
A staff member cannot access a shared file. A new starter needs accounts. The same computer issue keeps coming back. Tell us which interruptions cost your team time and who currently handles them.
We review the users, devices and business systems involved before proposing ongoing support. A single setup job may be enough; ongoing work needs an agreed scope.
Define support before you rely on it
The quote needs to say which users and systems it covers, how to request help, and what falls outside the agreement. We agree support arrangements and response expectations with you rather than imply a blanket service level.
Discuss device work, account administration and any security or backup requirements at the outset. Your agreement needs to identify who handles monitoring, incidents and recovery, and during which hours.
Separate ongoing support from project work
An email migration or a larger system change is a different job from ongoing support. We identify project work and licensing separately so the support agreement does not hide them.
We are based in Bannockburn and work with businesses across the region, including Torquay. Tell us where your team works so we can confirm delivery arrangements before you commit.
Questions about the scope
What does managed IT include?
The written agreement defines the users, systems and support tasks included. We assess your setup before quoting. Support hours, response expectations and exclusions need agreement; they are not assumed from a monthly arrangement.
Are Microsoft 365 licences included?
We quote licensing separately from our work. Existing subscriptions, account ownership and renewal arrangements form part of the initial review.
Can you take over from our current IT provider?
Start with the current agreement, account ownership and access arrangements. We assess the handover and any project work before agreeing to take responsibility for the systems.