Privacy Policy

This Privacy Policy explains how Avera Co collects, uses, stores, and discloses personal information through our website, enquiry forms, email and SMS capture, analytics tools, and related business communications.

In this policy, "Avera Co", "we", "us", and "our" means Technology on Demand Pty Ltd trading as Avera Co (ABN 57 982 606 718).

By using our website or contacting us, you agree that we may handle your personal information as described in this Privacy Policy.

We may collect personal information when you visit our website, submit a contact or enquiry form, book a call, subscribe to updates, reply to communications, become a client or supplier, or otherwise provide information to us directly.

The personal information we collect may include:

• Name, business name, role or job title.
• Email address, phone number, location or service area.
• Website URL, business profile information, enquiry details, project notes, support requests, or messages you send us.
• Marketing consent preferences.
• Technical website data such as IP address, browser type, device information, pages visited, referral source, and approximate location.

We only intend to collect information that is reasonably needed for our business activities, including responding to enquiries, providing services, improving our website, managing client relationships, and sending communications where permitted.

We do not intend to collect sensitive information through our public website forms. Sensitive information may include health information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, biometric information, or similar protected information.

If you provide sensitive information to us, we will only use it for the purpose for which it was provided, where required or authorised by law, or where you have given consent.

We may collect information directly from you when you complete a form, book a call, send an email, reply to an SMS, or speak with us.

We may also collect technical and usage information automatically through website analytics, cookies, tags, pixels, server logs, and similar technologies.

Our website may use cookies and similar technologies to keep the website functioning properly, understand website traffic and performance, measure campaigns, improve user experience, and support remarketing, advertising, or conversion tracking if enabled.

These tools may collect technical information such as IP address, browser and device details, pages viewed, time on page, referral source, and general location information.

We use trusted third-party technology providers to operate our website, forms, analytics, marketing, client management, payments, documents, security, and support systems. We do not list every software provider in this policy. Where a provider materially changes how personal information is collected, used, stored, or disclosed, we will update this policy as needed.

You can usually control cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

We may use personal information to:

• Respond to enquiries and contact requests.
• Assess whether our services may be suitable for your business.
• Provide quotes, proposals, audits, services, support, and account management.
• Manage bookings, calls, projects, and client communications.
• Send administrative, transactional, or service-related messages.
• Send marketing emails or SMS messages where we have consent or are otherwise permitted to do so.
• Improve our website, services, offers, content, advertising, and enquiry process.
• Maintain business records, security, quality control, and internal operations.
• Comply with legal, tax, accounting, regulatory, insurance, or dispute-resolution obligations.

We do not sell personal information.

We may send marketing emails or SMS messages where you have consented or where the law otherwise permits us to do so.

Marketing messages should identify Avera Co, include contact details, and provide a clear way to unsubscribe or opt out. You can unsubscribe from marketing emails by using the unsubscribe link in the email where available, or by contacting us. You can opt out of SMS marketing by following the instructions in the message, such as replying STOP where supported, or by contacting us.

We will still be able to send non-marketing messages where needed, such as service, booking, project, support, billing, security, or legal notices.

We may disclose personal information to employees, contractors, advisers, representatives, technology providers, professional advisers, payment processors, banks, accounting systems, government or regulatory bodies where required or authorised by law, and another party with your consent or at your direction.

We do not publish a full software register in this policy. We may update this policy if a new provider materially changes how personal information is handled.

Some technology providers we use may store or process information outside Australia. This may include providers used for website hosting, analytics, CRM, email, SMS, scheduling, automation, cloud documents, accounting, support, or AI-enabled workflow tools.

Where practicable, we will identify the countries or regions where personal information is likely to be disclosed or processed overseas. If it is not practicable to specify every country, we will describe the disclosure in general terms.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include access controls, password management, multi-factor authentication where available, secure cloud services, internal process controls, and limiting access to people who need the information for business purposes.

No website, email, SMS, or internet transmission is completely secure. You should take care when sending sensitive or confidential information online.

We keep personal information for as long as reasonably needed for the purposes described in this Privacy Policy, including business operations, client records, legal and accounting obligations, dispute handling, security, and backup requirements.

When information is no longer needed, we will take reasonable steps to delete it, de-identify it, or securely archive it where appropriate.

You may contact us to request access to personal information we hold about you, or to ask us to correct information you believe is inaccurate, incomplete, or out of date.

We may need to verify your identity before responding. In some cases, we may refuse access or correction where permitted by law. If we refuse, we will explain why where reasonable.

If you have a privacy concern or complaint, contact us first so we can try to resolve it.

hello@averaco.com.au
PO Box 69, Bannockburn VIC 3331

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.